Enabling Technology Adoption
Coordinating migration delivery and providing hands-on user support to ensure seamless technology adoption across 20+ UK locations.
Fluxion partnered with AXIS CLC during a nationwide Microsoft 365 and domain migration programme, combining central migration coordination with on-the-ground desktop support to ensure users transitioned smoothly, productivity was protected, and adoption was sustained.
Background
AXIS CLC was undertaking a significant organisational merger, bringing together two businesses under a single brand and domain. As part of this integration, users were migrated from a legacy Microsoft 365 environment to a new Azure-based domain structure.
For some users, the change involved minor updates. For others, it required a full lift-and-shift of Office 365 data, device reconfiguration, and domain reassignment. The programme spanned approximately 20 UK offices, each with varying user volumes and levels of technical confidence.
While the technical migration itself was being executed centrally, the real risk sat in user experience. Without careful coordination and visible local support, productivity disruption, confusion, and frustration could easily undermine confidence in the wider transformation.
Solution
Fluxion delivered a two-layered adoption support model, combining strategic coordination with hands-on execution.
At programme level, we deployed an experienced Migration Coordinator to plan and sequence site migrations, track progress, manage dependencies, and act as the liaison between central IT, field engineers, and local business teams. Migration status was tracked rigorously, risks were surfaced early, and communications were issued clearly to prepare users for upcoming changes.
At operational level, we deployed three roaming desktop support engineers to provide face-to-face support across approximately 20 UK offices. These engineers acted as the first and second line of support during migration windows, delivering floor-walking services and resolving common post-migration issues including re-authentication, profile changes, device reconnections, file path updates, and access troubleshooting.
The engineering team worked closely with the central migration function, escalating complex issues appropriately while maintaining a calm, user-friendly presence on-site. Shared logs and regular governance meetings ensured transparency of progress and rapid resolution of blockers. This blended coordination and execution approach ensured that technical migration activity was matched by structured change enablement at the user level.
Impact
AXIS CLC successfully migrated users across the UK with minimal disruption to day-to-day operations. Users were supported locally during transition, enabling them to regain productivity quickly following migration. Issues were identified and resolved rapidly, reducing downtime and preventing frustration from escalating.
At programme level, leadership benefited from clear tracking of migration status, structured reporting, and early visibility of risks and dependencies.
By combining disciplined coordination with visible, human support on the ground, the organisation avoided the common friction associated with large-scale domain and Microsoft 365 migrations. The result was not just a technical transition, but a confident and controlled technology adoption across the business.
