Reducing Digital Friction in a Critical Platform

Stabilising a legacy Citrix environment to improve performance, reliability, and user experience.  

We partnered with AXIS CLC to assess and improve the stability of its existing Citrix platform. Identifying root causes of performance degradation and recommending practical, short-term actions to reduce operational disruption without requiring a major system upgrade.  

Background

As a national property maintenance and compliance provider, AXIS CLC relies on stable digital platforms to support teams operating across the UK. The Citrix environment underpinned day-to-day access to systems and applications, making it business-critical for frontline and central teams alike.  

However, performance issues and intermittent instability were creating friction across the organisation. Users experienced degradation in service, IT teams were responding reactively to incidents, and confidence in the platform was beginning to erode.  

A full platform upgrade was neither immediately viable nor strategically aligned. What was required was a focused, evidence-based assessment to understand where pressure points existed and what improvements could realistically be made within the constraints of the current environment.  

Solution

Fluxion deployed a senior Citrix specialist to conduct a structured stability and performance assessment over a short, drawdown-based engagement.  

We began by analysing system metrics, usage patterns, and load behaviours to identify performance pressure points. Reported issues were investigated through log reviews, session analysis, and configuration checks to determine root causes rather than surface symptoms.   The current platform configuration was reviewed against vendor and industry best practice to assess tuning opportunities and optimisation gaps. Particular attention was given to identifying improvements that could be delivered within the existing platform version, avoiding dependency on major upgrades or structural redesign.  

The outcome was a concise Stability and Performance Assessment Report, clearly outlining findings, risk areas, and prioritised recommendations. Each recommendation included practical implementation guidance, focused on actions achievable within a six-month horizon.  

Impact

AXIS CLC gained a clear understanding of the sources of friction within its Citrix environment and a realistic pathway to improvement.   The organisation moved from reactive troubleshooting to structured optimisation; with defined actions to improve performance, enhance user experience, and reduce operational instability.  

By focusing on achievable tuning and configuration improvements rather than large-scale upgrades, the engagement delivered immediate clarity and momentum. The platform is now better positioned to support operational delivery, with reduced digital friction and increased confidence across both IT and the wider business.